Please read all sections of this Legal Notice before using this website. The following terms are binding for any user accessing it.

In compliance with the information duty provided in Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE) of July 11, the following general information about this website is provided.

The purpose of this text is to explain in detail the functionalities of this website and to provide relevant information about the owner of the website and the purpose of the contents included therein.

IDENTIFICATION DETAILS

This Legal Notice regulates the use of the website service [LSSI_Web], informing you, in compliance with Law 34/2002 of July 11, on Information Society Services and Electronic Commerce, of the following:

• Company name: HEALTH ISIM S.L.

• Address: Monte de Santa Pola, 13, 03130, Gran Alacant, Alicante

• Email: dpo@onaclinic.es

• Contact phone: 600 678 397

• Tax ID (CIF): B75675835

• Customer service hours: from 09:00 to 20:00

• Company Register: Registro Mercantil de Alicante, Sección 8, Hoja A 196737, Inscripción 1 / Año: 2025

• Legal Representative: Luis Eduardo Parra Pont

• Regulatory Framework:

  • Law 41/2002, of November 14, basic regulation on patient autonomy and rights and obligations regarding clinical information and documentation

  • Law 44/2003, of November 21, on the regulation of health professions

  • Law 14/1986, of April 25, General Health Law

  • Medical Code of Ethics

USE OF THE WEBSITE AND USER OBLIGATIONS

The user agrees to use the website, its content, and services in accordance with applicable laws, generally accepted practices, and public order. The use of the website for unlawful purposes or activities harmful to HEALTH ISIM S.L. or third parties, which may in any way damage or prevent normal operation of the website, is strictly prohibited.

HEALTH ISIM S.L. guarantees that the content and services offered through the portal respect the principles of human dignity, the protection of youth and children, and non-discrimination based on race, gender, religion, opinion, nationality, disability, or any other personal and social condition.

These General Terms of Use of the website do not grant the user any rights to use, alter, exploit, reproduce, distribute, or publicly communicate the contents of the website beyond what is expressly stipulated herein.

The content (information, sound and/or image files, photographs, designs, etc.) included on the website are the property of HEALTH ISIM S.L., or the company has been duly authorized to disseminate them by their legitimate owners.

HEALTH ISIM S.L. undertakes not to engage in misleading advertising, and therefore the following is prohibited:

• Any commercial or advertising use, other than those strictly permitted.

• Reproduction, publication, distribution, or modification—total or partial—unless prior written authorization is obtained from the legitimate owners or if it is legally permitted.

• Any violation of the rights of HEALTH ISIM S.L. or its legitimate owners.

LIABILITY FOR FAILURE TO DISCLOSE MEDICAL INFORMATION

Our services may be contraindicated in cases of certain allergies, conditions, illnesses, injuries, pregnancy, or other physical circumstances. It is the client’s responsibility to truthfully disclose any relevant medical condition in advance, preferably when booking the appointment or, if not possible, on the same day.

If the client experiences any discomfort or symptoms during the stay or activity, they must immediately notify any staff member. Likewise, if the client feels unwell prior to beginning any activity, they are advised not to begin and to inform the staff for evaluation.

ONA SPA is not liable for any consequences resulting from the omission or inaccuracy of such information.

SAFETY MEASURES

To ensure your safety and well-being, it is recommended to walk carefully in wet areas, wear appropriate footwear, and follow all staff instructions. The facilities have visible signage in potentially slippery or hazardous areas.

MINORS

In activities involving minors, the processing of their personal data will always require the express consent of their parent or legal guardian. Minors must be accompanied or have authorization to participate in any activity offered by the center. Privacy, safety, and health conditions will be applied with special attention in such cases.

INTELLECTUAL AND INDUSTRIAL PROPERTY

The user acknowledges and agrees that all industrial and intellectual property rights over the contents and/or any other elements included on the website belong to HEALTH ISIM S.L., or the company has been duly authorized for their dissemination on this website.

In the event that a user or third party considers that their legitimate intellectual property rights have been infringed by the introduction of specific content on the website, they must notify HEALTH ISIM S.L., indicating:

• The details of the owner of the allegedly infringed rights, or their representation if the claim is submitted by a third party other than the interested party.

• Identification of the protected content, its location on the website, proof of the intellectual property rights, and an express declaration of the truthfulness of the information provided in the notification.

LINKS

This website provides links to other websites owned by third parties.

The sole purpose of these links is to provide the user with access to them. HEALTH ISIM S.L. is not responsible for any results derived from the user’s access to such links.

Any user wishing to establish a technical linking device from their website to this portal must obtain prior written authorization from HEALTH ISIM S.L. Establishing such a link does not imply the existence of any relationship between HEALTH ISIM S.L. and the owner of the site where the link is established, nor the acceptance or approval by HEALTH ISIM S.L. of its contents or services.

The linked website may not contain any trademark, trade name, logo, slogan, or other distinctive signs belonging to HEALTH ISIM S.L., unless expressly authorized.

UNILATERAL MODIFICATION AND DURATION

HEALTH ISIM S.L. reserves the right to modify, at any time and without prior notice, the presentation and configuration of the website, as well as this Legal Notice.

DISCLAIMER OF WARRANTIES AND LIABILITY

HEALTH ISIM S.L. does not guarantee and shall not be held liable under any circumstances for damages of any kind that may result from:

• The lack of availability, maintenance, and effective operation of the website and/or its services or content.

• The existence of viruses, malicious or harmful programs in the content.

• The illegal, negligent, fraudulent use of the website, its services, or content contrary to these conditions, good faith, generally accepted customs, or public order by users.

PERSONAL DATA PROCESSING

HEALTH ISIM S.L., as stated in its “PRIVACY POLICY” available on this website, has adopted appropriate security levels for the data it processes and manages, incorporating all available technical measures to ensure confidentiality, prevent misuse, loss, alteration, unauthorized access, and theft.

APPLICABLE LAW AND JURISDICTION

For the resolution of any disputes or issues related to this website or the activities conducted on it, Spanish legislation shall apply, to which the parties expressly submit. The competent courts for resolving all conflicts arising from or related to its use shall be those of the claimant’s domicile, if identified as a consumer; otherwise, the competent courts shall be those located in the province of Alicante, specifically in the city of Alicante (Spain).

CONTACT

If any user has any questions regarding this legal notice or any comments about it, they may contact dpo@onaclinic.es or send written communication to the address listed in the header.