HEALTH ISIM S.L. hereby informs you of its privacy policy regarding the processing of personal data. The use of this website does not require users to provide any personal information, and the company cannot associate the data with a specific user. In the event that personal data is provided, such data will be collected and used in accordance with the limitations and rights established by the applicable regulations.

WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

• The DATA CONTROLLER is:
  HEALTH ISIM S.L. (hereinafter Ona Wellness Spa)
• Tax ID (CIF): B75675835
• Postal Address: Monte de Santa Pola, 13, 03130, Gran Alacant, Alicante (Spain)
• Email: dpo@onaclinic.es

WHAT TYPE OF DATA DO WE PROCESS?

Depending on the products, services, or features you use, we may need to process different types of data. Generally, the data may include:

• Your identifying information (name, surname, language, country from which you interact with us, contact details, etc.).

• Connection, geolocation, and browsing data (e.g., if you interact with us via mobile).

• Commercial information if you are subscribed to our newsletter.

• Information regarding your preferences and interests.

Please note that when we ask you to provide personal data to access a particular service or feature, some fields may be marked as mandatory. These are necessary for us to provide the requested service or access.

If you choose not to provide the required data, you may not be able to register or benefit from the corresponding services or features.

FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

Depending on how you interact with our website, we may process your data for the following purposes:

1. To respond to requests or inquiries submitted via our website’s various contact channels.
   We only process the personal data strictly necessary to manage or respond to your request or inquiry related to our services.

2. For marketing purposes.
   If you subscribe to our newsletter, your data will be used to send you periodic informational emails about our company.
   You can unsubscribe at any time and at no cost by contacting us via the email above or using the instructions provided in each communication.

3. To manage social media interactions.
   If you follow or contact us through social networks, we will process the data you provide only to respond to your messages or comments and to manage our list of contacts.

4. Usability and quality analysis to improve our services (Cookies).
   When you access our platform, we may process your browsing data for analytics and statistical purposes—to better understand how users interact with our site and implement improvements. We may also conduct quality surveys to measure user satisfaction and identify areas for improvement.

WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?

The legal basis varies depending on the purpose:

1. Responding to information requests:
   Based on your informed consent to respond to your inquiries, which implies acceptance of our terms.

2. Marketing:
   Based on your express consent.

3. Social media:
   Based on your informed consent when interacting with us via our social media channels and when you choose to follow our account.

4. Usability and quality analysis (Cookies):
   Based on the consent you give when accepting cookies on our website.

HOW LONG WILL WE KEEP YOUR DATA?

1. Information requests:
   We will retain your data for as long as necessary to handle your request and for 1 additional year afterward.

2. Marketing:
   We will process your data until you unsubscribe or cancel your subscription to the newsletter.

3. Social media:
   We will process your data for as long as necessary to handle your request and while you remain a follower of our profile.

WILL YOUR DATA BE SHARED WITH THIRD PARTIES?

Your personal data will not be shared with or disclosed to third parties unless:

• Required by law,

• You provide your express consent, or

• We believe there is a legitimate interest, which will be properly communicated to you.

We inform you that we are present on Instagram and use WhatsApp as communication tools to keep our users informed about news and services.

You may access these platforms voluntarily via the links on our website or directly through your browser or app. Please note that we are not responsible for the data processing carried out by these platforms. However, if your interaction with our official account generates data within the platform, we are considered joint controllers with the social network.

Before clicking on the social media logos on our site, you are advised to read their privacy policies:

• Instagram: https://privacycenter.instagram.com/policy/?entry_point=ig_help_center_data_policy_redirect

• WhatsApp: https://www.whatsapp.com/legal/updates/privacy-policy/?lang=en

We may also share data with companies in our Group when justified by your consent, legitimate interest, or other legal grounds. You will be informed accordingly.

Companies:

• ONA CLINIC MUR LU

• INSTITUTO DP CIRUGÍA PLÁSTICA AVANZADA S.L.

International transfers:
Any international data transfers (e.g., due to cookies or social media) will be based on your express consent unless covered by an adequacy decision, appropriate safeguards, or other lawful grounds.

WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US YOUR DATA?

We are committed to respecting the confidentiality of your data and ensuring your rights:

You may exercise your rights at no cost by emailing us at: dpo@onaclinic.es, simply indicating the reason for your request and the right you wish to exercise.

We may ask for proof of identity to confirm your identity. Your rights include:

• Requesting access to your personal data.

• Requesting correction of inaccurate or incomplete data.

• Requesting deletion when data is no longer needed for its original purpose or when there is no legal basis for processing.

• Requesting restriction of processing in specific cases.

• Withdrawing your consent at any time if it was the legal basis for processing.

• Receiving your data in a structured, commonly used, and machine-readable format.

• Transferring your data to another controller.

If processing is based on our legitimate interest, you may also object to it.

Finally, you may file a complaint with the Spanish Data Protection Agency (AEPD):
https://www.agpd.es/portalwebAGPD/index-ides-idphp.php

CHANGES TO THE PRIVACY POLICY

We may modify this Privacy Policy when necessary. If changes are substantial, we will notify you through the website or by email so that you can review, assess, and—if needed—opt out of certain services or features.

INFORMATION ABOUT COOKIES

We use cookies and similar technologies to facilitate browsing, understand how users interact with the site, and occasionally serve you advertising based on your browsing habits.
Please read our Cookies Policy to learn more about the cookies and similar technologies we use, their purpose, and other relevant information.